Training Courses in Vancouver

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge that is identified and accepted as the industry standard and to validate foundation skills of an entry-level Computer Support Professional.
• The knowledge of basic hardware, operating systems, and elements of security and soft skills.
• The ability to perform tasks in the context of the service field or enterprise environment.
• The skills to successfully implement a Microsoft product or technology as part of a business solution in an organization.
• The understanding of how to process payments.
• The capability to produce statistical reports and memorandum.

• Computer Support Technician
• Computer Hardware Administrator
• Network Support Technician
• PC Technician
• Help Desk Support
• PC Maintenance Personnel

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge to implement efficient work processes.
• An understanding how to coordinate, assign, and review the work of clerks and administrators.
• The ability to examine and verify accuracy of work.
• The background to authorize routine payments, credits, deposits, and withdrawals.
• The skills to supervise and train staff in payroll processing.
• The capability to interpret laws, ordinances, regulations, contract provisions, and procedures related to payroll processing.
• The training to be able to prepare reports and analyses of payroll expenditures.

The computerized accounting sector is one of the fastest growing areas. Excellent opportunities exist for skilled persons.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge to implement efficient work processes.
• An understanding how to coordinate, assign, and review the work of clerks and administrators.
• The ability to examine and verify accuracy of work.
• The background to authorize routine payments, credits, deposits, and withdrawals.
• The skills to supervise and train staff in payroll processing.
• The capability to interpret laws, ordinances, regulations, contract provisions, and procedures related to payroll processing.
• The training to be able to prepare reports and analyses of payroll expenditures.

• Payroll Supervisor
• Accounting Supervisor
• Bookkeeping Supervisor

• A British Columbia Secondary School Diploma or
  equivalent with prior education in English at grade
  10 level or higher.

OR

• Mature students who pass an entrance evaluation
  demonstrating sufficient ability (i.e., English comprehension
  and math skills) to undertake the program.

• All applicants must demonstrate English proficiency
  through one of the above requirements or through an
  English language assessment (IELTS 5.5 or equivalent).

• The knowledge on how to assist all levels of management in basic accounting functions.
• The ability to perform junior accounting functions.
• The understanding to produce statistical reports and memorandum.

• Accounting Assistant
• Assessment Clerk
• Accounting/Auditing Clerk
• Costing Clerk

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to assist all levels of management
• The skills to produce statistical reports and memorandum.
• The skills to perform basic accounting duties.

Individuals with knowledge in computerized accounting procedures play an integral role in the financial sector of any company.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge to calculate, prepare and issue account-related documents.
• The ability to code, total, batch, enter, verify and reconcile transactions.
• The skills to compile budget data and documents.
• The understanding of how to calculate costs of materials, overhead and other expenses

• Accounting Clerk
• Audit Clerk
• Billing Clerk
• Budget Clerk
• Costing Clerk
• Deposit Clerk
• Finance Clerk
• Freight-Rate Clerk
• Invoice Clerk
• Ledger Clerk

• Clear Criminal Record Check with Vulnerable Sector Check
• 19 years of age or older (varies, depending on province-specific ministry requirements)
• Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
• Completion of Wonderlic SLE admission test with minimum score of 18
• Adequate level of physical health to be able to fulfill job requirements
• Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry
• Good command of the English language – both written and oral
• Completion of standard registration form

• Comprehensive addictions worker knowledge, which includes an overview of drugs (past and present) as they pertain to the Community Service and Social Worker industry.
• Exploration into the world of addictions. Topics include alcohol and familiar drugs, like tobacco and caffeine, as well as natural health products and over-the-counter drugs.
• Exploration into the world of addiction treatment and prevention. Students learn about both the prevention and treatment of addictions, including organisations, like AA, which focus on rehabilitation.

Graduates of this program are qualified to work in a wide variety of CSW/AW settings and occupations. Job titles vary per location, but graduates are an integral part of many settings, including:

• Rehabilitation centres
• Public addiction counselling clinics
• Private addiction counselling clinics
• Addiction and drug awareness agencies
• Mental health centres
• Healthcare and social assistance
• Nursing and residential care facilities
• Youth centres
• Individual and family services
• Youth protection services
• Public administration
• Civic and social organizations
• Social advocacy
• Grant-making organizations
• Provincial government
• Out-patient care centres
• Local community service centres (CLSC)
• Vocational rehabilitation services
• Educational services
• Hospitals
• Community food and housing
• Emergency relief services

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required

• Performing a variety of administrative and clerical functions
• Preparing reports
• Assisting with overall departmental functions

Skilled Administrative Assistants are in great demand in both large corporations and small independent businesses. All employers in all industry sectors require staff that possess strong office and software-related skills to perform their administrative functions. Administrative Assistants may move into supervisory office positions as their careers progress

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required

• A solid foundation in basic principles of a business environment, including current computer applications, marketing, accounting and business law.
• An introduction to the most relevant aspects of business management and administration
• Professional skills in high demand by employers. These skills include: team-work, communication, customer service, leadership, research and problem solving.
• A solid knowledge of business practices and principles. It also develops the student’s ability to relate and apply this knowledge to current social and economic conditions.
• Proficiency in Microsoft Office Applications and accounting.

This program provides the student with a range of business knowledge and skills, which cross several disciplines, resulting in a well-rounded and highly skilled employee. Graduates of this program are prepared for a variety of entry-level administrative and management trainee positions in a broad range of employment settings, specializing in those areas of interest, experience, and greatest ability. Careers in accounting and finance, marketing, production and operations, human resources, and general administration are available to those students who possess the proper combination of business skills, experience, personal ability, and aptitude.

• A British Columbia Secondary School Diploma or equivalent with prior education in English at grade 10 level or higher.

OR

• Mature students who pass an entrance evaluation demonstrating sufficient ability (i.e., English comprehension and math skills) to undertake the program.

• All applicants must demonstrate English proficiency through one of the above requirements or through an English language assessment (IELTS 5.5 or equivalent).

• A solid foundation in basic principles of a business; current computer applications, marketing, accounting, and business law.
• An introduction to business management and administration for every size of organization.
• Professional skills include: teamwork, communication, customer service, leadership, research and problem solving.
• A solid knowledge of business practices and principles. It also develops the student’s ability to relate and apply this knowledge to current social and economic conditions.
• Proficiency in Microsoft Office applications and accounting principles.

• Assistant Office Manager
• Administrative Officer
• Administrative Services Coordinator
• Financial Assistance Administrator
• Banking and Insurance Clerk
• Management Trainee

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• A solid foundation in basic principles of a business environment, including current computer applications, marketing and sales, and customer service.
• An introduction to the most relevant aspects of business management and administration.
• Professional skills in high demand by employers. These skills include: teamwork, communication, customer service, leadership, research, and problem solving.
• A solid knowledge of business practices and principles. It also develops the student’s ability to relate and apply this knowledge to their current work environment.
• The skills to provide basic office accounting.

Graduates of this program are prepared for a variety of supervisory and management trainee positions in a broad range of employment settings.

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Career opportunities are almost unlimited. Efficient and responsible Business Office Skills personnel are an integral and invaluable part of today’s office environment.

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Handle a wide variety of office related duties
• Assists all levels of management if required
• Organize and file office/business records

Career opportunities are almost unlimited. The position of Secretary/Receptionist is critical in any business environment. Graduates may move into supervisory roles as their careers develop.

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Handle a wide variety of office related duties
• Assists all levels of management if required
• Organize and file office/business records

Career opportunities are almost unlimited. The position of Secretary/Receptionist is critical in any business environment. Graduates may move into supervisory roles as their careers develop.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to answer, in person or on the phone, enquiries from customers and investigate complaints.
• The understanding on how to take customer orders, respond to enquiries about these orders, and promote the organization’s goods or services.
• The ability to explain the type and cost of services offered, order services, and provide information about claims, billings and accounts.

• Inbound/Outbound Marketing
• Order Desk support and Reservations to Team Leaders
• Call Centre Agent
• Call Centre Supervisor

• Clear Criminal Record Check with Vulnerable Sector Check
• 19 years of age or older (varies, depending on province-specific ministry requirements)
• Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
• Completion of Wonderlic SLE admission test with minimum score of 18

• Comprehensive community service worker knowledge, including psychology, sociology, family life, mental health, addictions, criminology, at-risk populations, case management, counselling, ethics, business communication, report writing, and government and social services
• Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development
• On-site work experience through participation in a 160-hour placement at an approved CSW facility

• Healthcare and social assistance
• Nursing and residential care facilities
• Youth centres
• Individual and family services
• Youth protection services
• Public administration
• Civic and social organizations
• Social advocacy
• Grant-making organizations
• Provincial government
• Out-patient care centres
• Local community service centres (e.g., CLSC)
• Vocational rehabilitation services
• Educational services
• Hospitals
• Community food and housing
• Emergency relief services

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The technical skills relating to maintenance and repair of PC hardware.
• The ability to understand the design and application of PC software and operating systems.

Graduates of this program will find opportunities working as bench technicians for small to medium sized PC or electronics companies as well as large PC related manufacturing operations. They may also find positions in computer sales and service.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The necessary technical skills relating to maintenance and repair to PC hardware.
• The understanding of the design and application of PC software and operating systems.

• Computer Service Technician
• Electronic Service Technician Supervisor
• Field Service Technician

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test. Please contact your local college for additional admission requirements.

• Proficiency in all aspects of computer software applications.
• The ability to update and extract data for office support.
• The skills to research new software.
• The knowledge to assist in an office with technical support.

• Graduates of this program have a wide and varied choice of positions available to them. Prospective employers include businesses of various sizes and types.

• Grade 12 or equivalent or Mature Student Status
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• The skills to perform general office duties such as filing, typing, and use miscellaneous personal computer applications.
• The ability to assist with reception, invoicing and data entry.

Skilled individuals who possess general software knowledge are in high demand as employers today are almost completely automated. Opportunities for advancement are better than ever in this area, especially for those workers who show initiative and are prepared to increase their knowledge of computer applications.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge and skills necessary to lead and/or assist in the development and/or implementation of conferences and events.
• An introduction to the most relevant aspects of planning and coordination of event logistics.
• Professional skills in high demand by employers such as negotiating, decision making, team-work, communication, customer service, leadership, research and problem solving.
• Proficiency in Microsoft Office Applications.

• Conference and Meeting Planner
• Conference Planner
• Conference Services Officer
• Convention Coordinator
• Event Planner
• Special Events Organizer
• Trade Show Planner

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
• Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

This program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support, and deal with issues Customer Service Help Desk may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification and Microsoft Windows 7 certifications.

Graduates of this program will find career opportunities with computer hardware manufacturers and retailers, software manufacturers, within their call centres and information technology departments throughout the private and public sectors. Job opportunities often exist within the technical support departments of large companies within the insurance, financial, pharmaceutical, and telecommunications industries. Careers that correspond with the skills learned in this program include:

• Customer Service Help Desk
• User Support Technician
• Computer Help Desk Representative
• Help Desk Technician
• Software Technical Support Analyst
• Systems Technical Support Analyst

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to answer, in person or on the phone, enquiries from customers and investigate complaints.
• The understandings on how to take customer orders, respond to enquiries, and promote the organization’s goods or services.
• The ability to explain the type and cost of services offered, as well as information about billing, accounts and claims.

• Inbound/Outbound Marketing
• Order Desk Support
• Reservations
• Outbound Sales
• Call Centre Team Leaders/Supervisors

• Grade 12 or equivalent.

• Gain a general understanding of computer applications.
• The ability to perform a variety of administrative functions.
• The skills to operate a small business.
• The necessary skills to plan, organize, direct, control, and evaluate business operations

• Office Manager
• Small Business Manager
• Small Business Owner

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The necessary skills to plan, organize, direct, control and evaluate operations in order to provide goods or services to consumers.
• The understanding to ensure the quality of these goods/services.
• The ability to see the importance of client satisfaction.

• Administrative Secretary
• Executive Secretary
• Personal Secretary
• Technical Secretary
• Recording Secretary

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. All applicants whose first language is not English must provide proof of English proficiency.
• An admissions interview and entrance essay will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• A foundation in the principles of color theory, typography, and page composition.
• Professional skills in the essential tools of the graphic designer: Adobe Photoshop, Illustrator, and InDesign.
• Proficiency in key Microsoft Office applications.

• Graphic Designer
• Graphic Artist
• Layout Artist
• Layout Designer

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The understanding of how to administer day-to-day HR functions.
• The skills to process and verify documentation relating to staffing, recruitment, performance evaluation, etc.
• The ability to maintain and update employee information.

• Human Resources Assistant
• Personnel Assistant
• Staffing Assistant
• Training Clerk
• Employment Clerk
• Labour Relations Clerk

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Applicants whose first language is not English must provide proof of English proficiency.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• This program prepares students to deal with the problems they may encounter when servicing personal computers and networks. The program provides in depth knowledge of computer hardware, and students will gain experience in troubleshooting computer problems and develop a basic understanding of servers
• The program prepares students to take the CompTIA A+, Network+, Security+, Server+ and Windows Client certification exams.

• Graduates of the program will find opportunities working as technicians for small to medium sized PC or electronics companies, as well as large PC-related manufacturing operations. They may also find positions in computer sales and service.
• After some experience, they may wish to open their own computer repair service.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• Leading-edge marketing skills and current course curriculum relevant to today’s business needs.
• An introduction to the most relevant aspects of marketing support and administration.
• Professional skills in high demand by employers.
• A solid knowledge of marketing practices and principles.
• Proficiency in Microsoft Office Applications and graphics

• Sales, Marketing and Advertising Assistant
• Office Equipment Operators
• Administrative Support

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

• Marketing and Events Coordinator
• Sales and Marketing Coordinator
• Direct Marketing Coordinator

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to work with all members of a health team, promote safety and work in a safe manner.
• The ability to type medical records, reports, case histories and correspondence from handwritten notes, and machine dictation.
• The skill to interview patients in order to complete forms, documents and case histories as well as complete insurance and other claim forms.
• The ability to initiate and maintain confidential medical files and records.

• Medical Office Assistant
• Medical Secretary
• Medical Billing Clerk/Secretary
• Medical Office Administrator
• Medical Receptionist
• Clinical Assistant
• Ward Secretary and Booking Clerk

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required
• Clear, relevant Criminal Record Check
• Adequate level of physical health to meet the requirements of the program and prospective employment

• Comprehensive medical administrative knowledge, including medical terminology, anatomy and physiology, pharmacology, and hospital and medical office administrative and clinical procedures
• Full-range of computer and office skills, including current software applications, keyboarding skills of 55 WPM, general office management, accounting, personal and professional development, and customer service
• On-site work-experience through participation in a one month externship at an approved healthcare training facility

Graduates of this program are qualified to work in a wide variety of healthcare settings and occupations. Job titles vary per location, but graduates are an integral part of many healthcare settings

• Clear Criminal Record Check
• Completion of Grade 12 or equivalent (or satisfactory completion of CAST testing)
• Satisfactory completion of Wonderlic SLE test
• Other medical tests (TB Test) or proof of vaccinations may be required.

• Comprehensive medical administrative knowledge, which includes medical terminology, anatomy and physiology, pharmacology, medical office and clinical administrative procedures
• In-depth hospital administrative knowledge of nursing units, emergency response codes, infection control and treatment procedures, including an understanding of mental disorders and treatments, workplace ethics, and processing medication, laboratory and doctors’ orders
• Full range of computer and office skills, including current software applications, keyboarding skills, bookkeeping, and personal and professional development
• On-site work experience through participation in a 160 hour Clinical Preceptorship at an approved healthcare facility

• Graduates may form an integral part of many healthcare settings, including:
• Physicians’ Offices
• Clinics
• Walk-in Care Centres

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• A clear understanding of medical office procedures and medical office terminology.
• The skills to handle general office duties such as filing, sorting and copying.
• The ability to perform word processing, spreadsheets and data management skills.
• The knowledge to book appointments and make referrals (both computerized and manual).

Medical Office Front Desk Assistants work in administrative and support roles in healthcare establishments.

• A British Columbia Secondary School Diploma or equivalent with prior education in English at grade 10 level or higher.

OR

• Mature students who pass an entrance evaluation demonstrating sufficient ability (i.e., English comprehension and math skills) to undertake the program.

• Industry recognition of knowledge and proficiency with Microsoft Windows 10 operating system
• Certification that is internationally recognized
• Increase marketability in the workplace

• Technical Support Specialist
• Field Service Technician
• Support Services
• Information Systems Administrator
• Helpdesk Support Analyst
• Network Technician
• Desktop Support Technician

• A British Columbia Secondary School Diploma or equivalent with prior education in English at grade 10 level or higher.

OR

• Mature students who pass an entrance evaluation demonstrating sufficient ability (i.e., English comprehension and math skills) to undertake the program.

• Industry recognition of knowledge and proficiency with Microsoft Windows Server 2008 Operating System™
• Certification that is internationally recognized
• Increase marketability in the workplace
• Potential for increased salary

• Systems Administrator
• Server Administrator
• Network Administrator
• Information Systems Administrator
• Network Operations Analyst
• Network Technician
• Technical Support Specialist

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to provide day-to-day onsite administrative support for software users in a variety of environments.
• The understanding to maintain, troubleshooting and administer the use of local area networks (LAN), wide area networks (WAN), hardware, software and related computer equipment.
• The skills to design and configure networks, recommend purchases of application servers, peripherals, and software.
• The training to evaluate, install and support computer hardware, networking software, and operating system software.

• Hardware Installation Coordinator
• Network Administrator
• Network Support Technician
• Network Operator
• Local Area Network (LAN) Administrator
• Local Area Network (LAN) Technician

• Grade 12 or equivalent or Mature Student Status

• Gain an understanding of various software applications.
• Gain the ability to supervise and perform a wide variety of office related duties.

Skilled Office Administration Specialists are an integral part of today’s business office. Opportunities for advancement are better than ever in this area, especially for those students who show initiative and are prepared to increase their knowledge of computer applications.

• Grade 12 or equivalent
• Attend an admissions interview

• The knowledge on how to perform a variety of office and clerical functions.
• The ability to prepare reports and assist with overall functions of department(s).
• The skills to use office software related to office functions and business-related requests.

• Corporate Secretary
• Executive Assistant
• Office Administrator
• Special Assistant

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Respond to business-related requests by phone and email
• Effectively utilize software (Word, Excel, Outlook, Access)
• Organize and file office/business records
• Prepare correspondence, reports and assist with overall functions of department(s)
• Perform a variety of clerical and administrative duties

As more employers acquire word processing equipment and programs, the labour market for skilled Office Clerks grows. Successful candidates can pursue careers in offices throughout the public and private sectors as general office clerk, office assistant, office clerk, typist, word processor operator. Upward mobility in this role is possible with experience, motivation, dedication, and a positive attitude.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to maintain records of employee attendance, leave, and overtime.
• The ability to calculate pay and benefit entitlements in Canadian and other currencies using manual or computerized systems.
• The knowledge to prepare and verify statements of earnings for employees.
• The ability to provide information to employees on payroll matters, benefit plans, and collective agreement provisions.
• The skills to compile statistical reports, statements, and summaries related to pay and benefits accounts, and prepare period-end reports.
• The necessary skills to operate computing, calculating and other office equipment.

• Benefits Officer
• Pay and Benefits Administrator/Clerk
• Salary Administration Officer
• Pay Adviser/Clerk
• Payroll Officer/Clerk

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to provide timely and accurate processing of payrolls and report payroll matters to related government bodies.
• The ability to prepare monthly journal entries, reconcile accounts and process payments and company expenses
• The skills to manage year-end process: Canadian and US payroll.

Successful candidates can pursue careers in the financial sector, specially payroll, benefits, insurance, claims, and mortgage.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The necessary skills to provide technical support to end users within a small to medium size office.
• The ability to troubleshoot hardware and software problems.
• An understanding of how to replace and install new computer hardware.
• The knowledge to support all aspects of computer software applications and operating systems.

• Help Desk Technician
• User Support Technician
• Call Centre Agent – Technical Support
• Hardware Installation Technician
• Computer Help Desk Supervisor

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

Improve students’ English:

• reading
• writing
• listening
• speaking skills
• vocabulary
• grammar
• pronunciation
• fluency

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

• Administrative Officer
• Administrative Services Coordinator
• Business Services Officer
• Implementation Officer
• Office Coordinator
• Planning Officer
• Public Trustee

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The understanding of how to greet customers; and discuss merchandise or services sought for purchase, rental or lease.
• The ability to estimate or quote prices and terms, and prepare contracts; accept payments.
• The skills to assist in display of merchandise and maintain sales records.

Sales Associates sell, rent or lease a range of technical and non-technical goods and services directly to consumers. Job titles include: audio equipment salesperson, automobile salesperson, car rental agent, clothing salesperson, department store clerk, furniture salesperson, and hardware store clerk.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge and skills necessary to manage relationships and key accounts.
• An understanding of the sales profession and the environments in which they will be selling.
• The opportunity to explore the consultative selling approach and various selling processes in depth.
• Professional skills to develop sale proposals and deliver effective sales presentations.
• The ability to assess their potential clients and adjust their personality style to successfully build rapport with each client.

• Account Executive
• Broker, Merchandiser
• Salesperson
• Sales Agent
• Exporter, Sales Consultant
• Sales Representative

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• Applicants whose first language is not English must provide proof of English proficiency.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Graduates of the program may pursue a variety of positions in software development, including web developer, UI/UX developer, front end web developer, software developer, HTML / CSS developer, and Javascript / jQuery developer.

• Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Applicants whose first language is not English must provide proof of English proficiency.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Graduates of the program may pursue a variety of positions in web development, including web developer, UI/UX developer, front end web developer, HTML / CSS developer, and Javascript / jQuery developer.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to present creative ideas and understand how to assess client and end user needs.
• The knowledge to consult with IT professionals to determine how best to incorporate a Web site into existing frameworks.
• The skills to design the typography, layout, look and feel of Web pages, and incorporate graphics and interactive elements.
• The proficiency to source, select and organize information for inclusion on the Web site, and is able to test Web site functionality, as well as update Web content and maintain Web sites.

• Web Designer
• Web Site Developer
• Internet Site Designer
• Intranet Site Designer