Training Courses in Fort Erie

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required

• Performing a variety of administrative and clerical functions
• Preparing reports
• Assisting with overall departmental functions

Skilled Administrative Assistants are in great demand in both large corporations and small independent businesses. All employers in all industry sectors require staff that possess strong office and software-related skills to perform their administrative functions. Administrative Assistants may move into supervisory office positions as their careers progress

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required

• Handle confidential budget information
• Process financial reports and memorandum
• Work with statistical and accounting data
• Maintain files and records
• Perform a wide range of office support functions

Careers in computerised accounting are continuously in high demand. Excellent opportunities exist for skilled persons in a variety of accounting related positions, including the role of accounting bookkeeper, across the public and private sectors. The Canadian Bookkeeper’s Association (CBA) recognises that students who successfully complete the Academy of Learning’s Basic Bookkeeping Level 2 have gained the skill set necessary to begin a career in Bookkeeping and are eligible for membership in the Canadian Bookkeeper’s Association.

• Grade 12 or equivalent or Mature Students
• Good Command of the English Language
• Admissions Interview is required

• A solid foundation in basic principles of a business environment, including current computer applications, marketing, accounting and business law.
• An introduction to the most relevant aspects of business management and administration
• Professional skills in high demand by employers. These skills include: team-work, communication, customer service, leadership, research and problem solving.
• A solid knowledge of business practices and principles. It also develops the student’s ability to relate and apply this knowledge to current social and economic conditions.
• Proficiency in Microsoft Office Applications and accounting.

This program provides the student with a range of business knowledge and skills, which cross several disciplines, resulting in a well-rounded and highly skilled employee. Graduates of this program are prepared for a variety of entry-level administrative and management trainee positions in a broad range of employment settings, specializing in those areas of interest, experience, and greatest ability. Careers in accounting and finance, marketing, production and operations, human resources, and general administration are available to those students who possess the proper combination of business skills, experience, personal ability, and aptitude.

• Grade 12 or equivalent or mature student status and passing grade on the admissions test.

• The skills to calculate, prepare and issue invoices and other financial statements using manual and computerized accounting.
• The ability to process, verify and balance financial records, business transactions and enter data in a ledger or computerized system.
• The understanding of how to compile budget data and documents based on estimated revenues and expenses and previous budgets.
• The ability to post journal entries and reconcile accounts, prepare trial balance, maintain general ledgers and prepare financial statements.
• The knowledge to prepare payroll cheques, utility tax payments, tax remittances, pension contributions, complete worker’s compensation forms and other government related forms.

• Accounting Clerk
• Accounts Payable/Accounts Receivable
• Audit and Billing Clerk
• Budget and Costing Clerk
• Finance or Invoice Clerk
• Tax Services Clerk
• Bookkeeper

• Grade 12 or equivalent or mature student status and passing grade on the admissions test.

• The knowledge to administer, direct, and coordinate day-to-day business operations.
• The training to implement effective working processes, schedules, and procedures.
• The skills to compose and provide information via the telephone, e-mail and postal mail.
• The understanding to prepare reports and assist with overall department functions.
• The knowledge to effectively utilize software (Word, Excel, Outlook, PowerPoint).
• The capability to conduct Internet research.
• The ability to organize and file office/business records.

• Administrator
• Officer
• Project Coordinator
• Records Analyst
• Office Assistant

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Maintaining computerized filing, inventory, and database systems
• Performing routine bookkeeping tasks
• Processing miscellaneous documentation
• Typing and proof-reading correspondence, reports, etc.

Career opportunities are almost unlimited. Efficient and responsible Business Office Skills personnel are an integral and invaluable part of today’s office environment.

• 19 years of age or older (varies, depending on province-specific ministry requirements)
• Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
• Completion of Wonderlic SLE admission test with minimum score of 18
• Adequate level of physical health to be able to fulfill job requirements
• Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry prior to placement
• Good command of the English language – both written and oral
• Completion of standard registration form

This program provides students with the basic knowledge, skills, and work experience needed to become permanently employable in a CSW setting. Skill development is delivered in three areas:

• Comprehensive community service worker knowledge, including psychology, sociology, family life, mental health, addictions, criminology, at-risk populations, case management, counselling, ethics, business communication, report writing, and government and social services
• Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development
• Comprehensive Capstone Project

Graduates of this program are qualified to work in a wide variety of CSW settings and occupations. Job titles vary per location, but graduates are an integral part of many settings, including:

• Healthcare and social assistance
• Nursing and residential care facilities
• Youth centres
• Individual and family services
• Youth protection services
• Public administration
• Civic and social organizations
• Social advocacy
• Grant-making organizations
• Provincial government
• Out-patient care centres
• Local community service centres (e.g., CLSC)
• Vocational rehabilitation services
• Educational services
• Hospitals
• Community food and housing

• 19 years of age or older (varies, depending on province-specific ministry requirements)
• Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
• Completion of Wonderlic SLE admission test with minimum score of 18
• Adequate level of physical health to be able to fulfill job requirements
• Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry prior to placement
• Good command of the English language – both written and oral
• Completion of standard registration form

This program provides students with the basic knowledge, skills, and work experience needed to become permanently employable in a CSW setting. Skill development is delivered in three areas:

• Comprehensive community service worker knowledge, including psychology, sociology, family life, mental health, addictions, criminology, at-risk populations, case management, counselling, ethics, business communication, report writing, and government and social services
• Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development
• Comprehensive Capstone Project

Graduates of this program are qualified to work in a wide variety of CSW settings and occupations. Job titles vary per location, but graduates are an integral part of many settings, including:

• Healthcare and social assistance
• Nursing and residential care facilities
• Youth centres
• Individual and family services
• Youth protection services
• Public administration
• Civic and social organizations
• Social advocacy
• Grant-making organizations
• Provincial government
• Out-patient care centres
• Local community service centres (e.g., CLSC)
• Vocational rehabilitation services
• Educational services
• Hospitals
• Community food and housing

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge of basic hardware, operating systems, and elements of security and soft skills.
• The ability to take the CompTIA A+ exams which validates the basic skills needed for an entry level technician.
• The understanding to perform tasks in the context of the service field or enterprise environment.
• The credential for those who work, or plan to work in a mobile or corporate technical environment.

• IT Administrator
• Field Service Technician
• PC Technician

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The necessary technical skills relating to maintenance and repair to PC hardware.
• The understanding of the design and application of PC software and operating systems.

• Computer Service Technician
• Electronic Service Technician Supervisor
• Field Service Technician

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• An understanding of how to handle confidential budget information.
• The ability to process financial reports and memoranda.
• The knowledge on how to work with statistical and accounting data.
• The capability of maintaining files and records.
• The background to perform a wide range of office support functions.

• Accounting Bookkeeping Clerk
• Accounting Clerk
• Bookkeeping Clerk
• Bookkeeper Accountant

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The requirements to respond to telephone and in-person complaints and inquiries.
• An understanding to be able to give information regarding an organization’s goods, services and policies.
• The capability to enter orders, verify shipments and send out invoices.
• The knowledge to be able to trace orders from intake to shipment and troubleshoot delays and problems.
• The ability to receive payments and process information required for the provision of services.

• Library Clerk
• Courtesy Receptionist
• Complaint Clerk
• Inquiries Clerk
• Information Clerk
• Order and Payment Clerk
• Customer Service Representative

• Grade 12 or equivalent or mature student status and passing grade on the admissions test.
• Good Command of the English Language
• Admissions Interview is required
• Two letters of reference regarding personal character
• A recent, clear Criminal Records Check.
• N-95 Mask Fit Testing which may be a requirement based on provincial requirements
• Two letters of reference regarding personal character
• Hepatitis B, other vaccinations and/or a TB test may be required

This program provides students with the basic knowledge, skills, and work experience needed to become permanently employable in any dental setting, with special skills suited to working in a dental practice. Skill development is delivered in two areas.

Introductory level anatomy and pathology as it pertains to a dental environment, dental office administration and software, and dental clinical procedures.

Full-range of computer and office skills, including current software applications, keyboarding skills, general office management, accounting, personal and professional development, and customer service.

Graduates of this program are qualified to work in an administrative capacity in a wide variety of dental settings. Job titles vary, but graduates are an integral part of many dental settings, such as:

• General or Family Dental Clinics
• Endodontic Specialty Clinics
• Maxillofacial Radiology Clinics
• Oral and Maxillofacial Surgery Clinics
• Oral Pathology Clinics or Departments
• Orthodontic Clinics
• Pediatric Dental Clinics
• Periodontics Clinics
• Prosthodontic Clinics
• Public Health Dental Clinics

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The understanding to ensure that pubic health and safety regulations are met.
• The ability to identify common problems related to cooling and heat pump systems.
• The background to inspect residential dwelling, including the interior water supply and distribution systems.
• The skills to identify any issues, including the material condition, and safety concerns relating to the exterior and interior of a home.
• The knowledge to comply with the applicable laws and regulations, contracts, and business practices related to home inspection.

To work in either the public or private sector of the home inspection industry, as well as being self employed as a Home Inspector.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to manage all physical aspects of a hotel, restaurant or hospitality property including; front office, housekeeping, and food service operations.
• Supervisory and communication skills for effective leadership.
• Techniques to develop and maintain high-performance teams.
• Purchasing strategies and techniques.

• Hospitality Manager
• Banquet Manager
• Food and Beverages Services Manager
• Restaurant Manager
• Catering and Conference Services Manager
• Hotel Clerk Supervisor
• Reservations Supervisor
• Theatre Attendants Supervisor

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

• Marketing and Events Coordinator
• Sales and Marketing Coordinator
• Direct Marketing Coordinator

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• The comprehensive background to provide medical administrative support to all areas and levels in a medical setting.
• The understanding to serve as the contact individual for the office, in person and on the telephone.
• The ability to screen patient related telephone calls; respond to inquiries and provide appropriate direction.
• The skills to transcribe medical consultation letters and reports.
• The background to administer financial and accounting duties such as processing transactions, paying bills, completing deposits and maintaining the ledger.
• The knowledge to set-up and maintain office/patient filing systems; verify, process and update data.
• The training to maintain the computer-based appointment calendar.
• Personal and professional development and customer service.

• Medical Office Assistant
• Medical Secretary
• Medical Stenographer
• Secretary Ward – Hospital

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• A clear understanding of medical office procedures and medical office terminology.
• The skills to handle general office duties such as filing, sorting and copying.
• The ability to perform word processing, spreadsheets and data management skills.
• The knowledge to book appointments and make referrals (both computerized and manual).

• Dental Receptionist
• Physician’s Receptionist
• Optometrist’s Receptionist
• Medical Receptionist

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The understanding to work at patient reception and registration.
• The ability to arrange appointments with specialists.
• The knowledge to monitor and facilitate patient flow through the clinic.
• The training to organize and file medical files.
• The background to provide assistance to physician(s) and nurse(s).
• The capability to process payments.
• The ability to maintain daily schedules for physician(s).

• Medical Receptionist
• Hospital Information Clerk
• Admitting Clerk
• Dental Receptionist

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Understand the design and application of PC software and operating systems.
• Provide comprehensive technical skills related to the maintenance and repair of PC hardware.
• Provide support to business colleagues in all aspects of computer software applications.
• Assist in office technical support.
• Update and extract data for office support.
• Research new software.

Graduates of this program have a wide and varied choice of positions available to them within business or office environments. Prospective employers include businesses of various sizes and types.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to provide day-to-day onsite administrative support for software users in a variety of environments.
• The understanding to maintain, troubleshooting and administer the use of local area networks (LAN), wide area networks (WAN), hardware, software and related computer equipment.
• The skills to design and configure networks, recommend purchases of application servers, peripherals, and software.
• The training to evaluate, install and support computer hardware, networking software, and operating system software.

• Hardware Installation Coordinator
• Network Administrator
• Network Support Technician
• Network Operator
• Local Area Network (LAN) Administrator
• Local Area Network (LAN) Technician

• Grade 12 or equivalent or Mature Student Status.
• Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
• An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
• Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• The knowledge to administer, direct, and coordinate day-to-day business operations.
• The training to implement effective working processes, schedules, and procedures.
• The skills to compose and provide information via the telephone, e-mail and postal mail.
• The understanding to prepare reports and assist with overall department functions.
• The knowledge to effectively utilize software (Word, Excel, Outlook, PowerPoint).
• The capability to conduct Internet research.
• The ability to organize and file office/business records.

This program prepares students to work in fast-paced office environments as corporate secretaries, executive assistants, office administrators, and special assistants. Upward mobility in this role is possible with experience, motivation, dedication, and a positive attitude.

• Administrator
• Officer
• Project Coordinator
• Records Analyst
• Office Assistant

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The skills to maintain records of employee attendance, leave, and overtime.
• The ability to calculate pay and benefit entitlements in Canadian and other currencies using manual or computerized systems.
• The knowledge to prepare and verify statements of earnings for employees.
• The ability to provide information to employees on payroll matters, benefit plans, and collective agreement provisions.
• The skills to compile statistical reports, statements, and summaries related to pay and benefits accounts, and prepare period-end reports.
• The necessary skills to operate computing, calculating and other office equipment.

• Benefits Officer
• Pay and Benefits Administrator/Clerk
• Salary Administration Officer
• Pay Adviser/Clerk
• Payroll Officer/Clerk

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The necessary skills to provide technical support to end users within a small to medium size office.
• The ability to troubleshoot hardware and software problems.
• An understanding of how to replace and install new computer hardware.
• The knowledge to support all aspects of computer software applications and operating systems.

• Help Desk Technician
• User Support Technician
• Call Centre Agent – Technical Support
• Hardware Installation Technician
• Computer Help Desk Supervisor

• Grade 12 or equivalent or Mature Student Status
• Passing score on the literacy test
• Fluency in English (oral and written)
• Fitness to complete the practical components of the program
• Up-to-date immunization (seasonal flu and Hepatitis A and B immunizations are recommended) and free of communicable diseases
• Clear Criminal Record Check or a full pardon Police checks must include “Vulnerable Position Screening.”

• Co-operating with all members of the health team
• Promoting safety and working in a safe manner
• Practicing universal precautions and maintaining a clean working environment
• Assisting with ambulating, mobilization, and proper positioning and maintaining body alignment as required
• Assisting with mechanical and physical lifts and/or transfers
• Changing bed linens and towels and performing laundry-related tasks
• Assisting with personal hygiene (e.g., bathing, dressing, toileting, etc.
• Assisting with meal preparation, grocery shopping, feeding, dietary planning, and food handling and reporting fluid intake and output
• Taking and recording blood pressure, temperature, pulse, respirations, body weight, and height
• Collecting various specimens for required medical tests
• Assisting with range of motion exercises and other rehabilitative measures
• Providing emotional and social support services to care-receivers and their families
• Works as a supportive care worker for palliative care and hospice patients.
• Observing and reporting clinical and treatment findings, behavioural changes, and changes in ongoing conditions
• Maintaining records and documenting procedures.

Training in the Personal Support Worker program provides the opportunity for students to develop basic nursing and social service training skills necessary for employment in homes and apartments in the community, long-term facilities, congregate housing settings, and/or day programs.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

Improve students’ English:

• reading
• writing
• listening
• speaking skills
• vocabulary
• grammar
• pronunciation
• fluency.

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to assist the Marketing Manager with a wide range of marketing activities. Also prepare desktop publishing and develop sales collateral, proposals, brochures, newsletters using Microsoft Publisher, Photoshop Basics and Illustrator Basics.
• Exposure to direct mail, outbound calls, mass e-mail, broadcast campaigns, marketing events and trade shows, public relations, and other marketing tools.

• Administrative Officer
• Administrative Services Coordinator
• Business Services Officer
• Implementation Officer
• Office Coordinator
• Planning Officer
• Public Trustee

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The knowledge and skills necessary to manage relationships and key accounts.
• An understanding of the sales profession and the environments in which they will be selling.
• The opportunity to explore the consultative selling approach and various selling processes in depth.
• Professional skills to develop sale proposals and deliver effective sales presentations.
• The ability to assess their potential clients and adjust their personality style to successfully build rapport with each client.

• Account Executive
• Broker, Merchandiser
• Salesperson
• Sales Agent
• Exporter, Sales Consultant
• Sales Representative

• Grade 12 or equivalent or mature student status and a passing grade on the admissions test.

• The ability to present creative ideas and understand how to assess client and end user needs.
• The knowledge to consult with IT professionals to determine how best to incorporate a Web site into existing frameworks.
• The skills to design the typography, layout, look and feel of Web pages, and incorporate graphics and interactive elements.
• The proficiency to source, select and organize information for inclusion on the Web site, and is able to test Web site functionality, as well as update Web content and maintain Web sites.

• Web Designer
• Web Site Developer
• Internet Site Designer
• Intranet Site Designer