CUSTOMER SERVICE AND HOSPITALITY COURSES

What will I learn in a customer service and hospitality program?

In training, you’ll learn how to provide care and support for customers in different settings. Your studies will vary depending on the specific training path you choose.

Customer service courses will teach you the techniques that build strong customer relationships. For example, you will learn help desk and call centre skills. Courses also include business math, business communication, and office procedures.

Hospitality courses give you an overview of the hotel, restaurant, and resort industry. You will study facilities management and design, and purchasing for food service operations. Key lessons will also include marketing and technology for the hospitality industry. To organize finances, you will learn basic accounting for hotel and restaurant businesses.

If you study conference and event planning, you will learn key skills in this field. Courses include marketing, communication, customer service, and problem-solving. Plus, you will learn about negotiating, teamwork, and decision-making.

Another important tool that you will learn in all these programs is Microsoft Office. Word, Excel, and Powerpoint are used in these careers to help manage clients and projects.

AOLCC’s quality training will give you a solid understanding of these careers. With your skills, you will be able to navigate any situation that comes your way.

Careers After Completing Customer Service and Hospitality Courses

The hospitality industry in Canada is worth over 16 billion, and includes over 84,000 businesses. Thus, careers in customer service and hospitality are in high demand. Qualified job seekers can find work in many positions, including:

• Event Planning Consultant
• Courtesy Receptionist
• Customer Service Representative
• Hospitality Manager
• Banquet Manager
• Catering and Conference Services Manager
• Events Coordinator
• Corporate Events Planner
• Project Manager
• Conference Manager
• Wedding Services Manager

Salary Range for Careers in Customer Service and Hospitality

Ranges for a career in hospitality and customer service vary. They largely depend on the company, location, and years of experience. Graduates from hospitality training courses can expect a salary of around $33,000 to $71,000. Graduates from customer service training courses can expect a salary of $35,000 to $66,000.

Why choose a customer service and hospitality course with AOLCC?

As experts in career training, we offer 30+ training programs in Canada. Hospitality and customer service certifications from AOLCC will help you get the job you want in this field!

Our unique integrated learning system (ILS) puts you in the driver’s seat of your learning. It allows you to control the pace and schedule of your studies.

Courses are flexible, but also provide a safe campus learning environment. Here, you gain the best of both worlds, unlike average online customer service courses.

AOLCC’s personal on-campus learning coaches are always there to support your studies. So you can receive one-on-one attention and help throughout your training.

With locations all across Canada, we are Canada’s largest career college network. We are sure to have a location for you!

Our job placement assistance will help you find a career in your field. In all courses, we prepare students with job-hunting skills and resume-building techniques.

How can you get started?

AOLCC could be the place you start your career journey. Contact an admissions advisor today to learn more about our customer service certifications and hospitality training courses