PC Support Specialist

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Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program prepares students to deal with the problems they may encounter when supporting personal computers in an office environment. The program provides in-depth knowledge of both computer hardware and software and prepares students to take the CompTIA A+, Network+, and Server+ certification examinations. Students will gain practical, hands-on experience in troubleshooting computer problems and assembling a computer. Successful students may choose to progress to advanced qualifications, such as Microsoft Certified Associate.

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Career Opportunities

Skilled PC Support Specialists are in high demand in today’s skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who can become invaluable members of a management team.

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute (WPM)
  • Operating Systems
    Advanced level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Graphic/Presentations
    Advanced level of proficiency in Microsoft PowerPoint
  • Database Management
    Advanced level of proficiency in Microsoft Access
  • Job Readiness/Employability Skills
    Job Search and Résumé Writing
  • Office Skills
    Internet Fundamentals, Personal Computer Fundamentals for Technical Users, and basic level of proficiency in Microsoft Outlook
  • Business Skills
    Workplace Success/Intrapreneurship, Project Management Fundamentals Level 1, Customer Service, Grammar Essentials for Business Writing, and Business Correspondence Level 1
  • PC Troubleshooting
    CompTIA A+ 220-901 and CompTIA A+ 220-902
  • Computer Networking
    CompTIA Network+ and CompTIA Server+
  • Program Type:

    Diploma

  • Anticipated salary:

    C$33,707 – C$72,311 (Information from PayScale Canada)

  • Program Duration:

    48 Weeks

  • Program Notes:

    Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

  • Program Category:

    Information Technology (IT)

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